Frequently Asked Questions
Find answers to common questions about our premium selection and services
Do I need to show ID upon delivery?
Yes, someone 21 or older must be present to sign for the delivery and provide a valid government-issued photo ID.
Can I track my order once it has shipped?
Absolutely. Once your order is processed, you will receive a tracking number via email to monitor your shipment.
Do you offer bulk discounts for events or weddings?
Yes, we offer special pricing for large orders. Please contact our concierge team for a personalized quote.
What happens if a bottle arrives broken?
If your order is damaged during transit, please take a photo and contact us within 24 hours for a replacement or refund.
Can I change my delivery address after placing an order?
Address changes can only be made before the order leaves our warehouse. Please contact support immediately if you need to update details.
Do you offer gift wrapping services?
Yes, we offer premium gift packaging and personalized notes for all our wines and spirits.